Knowledge management software provides a process and a system for turning your firms explicit and tacit knowledge into a strategic asset. KM accomplishes this by:
- Identifying important subjects as well as the corresponding experts in your firm.
- Documenting and preserving knowledge from firm thought leaders.
- Organising recorded knowledge in ways that are intuitive to users.
- Quickly searching for and retrieving desired information.
- Forming a community around practice interests so that the system connects people to information, and also people to thought leaders.
- Providing a system of content rating to identify the most useful knowledge.
- Establishing a means of recognising and rewarding the expertise of firm employees.
CCH® KnowledgeConnect is a comprehensive, online knowledge management system delivered by CCH – the most trusted information provider for accountants and tax professionals. This intuitive KM system turns your firm’s knowledge into a strategic asset by helping your employees locate and benefit from documented tacit and explicit knowledge within the organisation.
CCH KnowledgeConnect collects, organises, and preserves the internal knowledge of your firm’s subject-matter experts. By centralising knowledge within your firm, CCH KnowledgeConnect can help your employees work more productively and protect the future of your firm by ensuring that you do not lose critical knowledge when a thought leader retires or leaves the company.
This easy-to-use system provides employees with rapid access to documented knowledge within your firm. Powerful search capabilities connect employees with the knowledge they need to make faster and more informed business decisions, avoid work redundancies and reduce project cycle times. CCH KnowledgeConnect also helps your firm’s subject-matter experts to work more efficiently. They no longer find themselves answering the same questions repeatedly, and get interrupted less often. The system even helps to identify undocumented expertise that should be recorded.
CCH KnowledgeConnect helps you identify subject matter experts within the firm and define undocumented expertise that should be recorded. Firm thought leaders can answer questions once and avoid further interruptions of their valuable time. By identifying the content your employees access most frequently, you can find out where the firm needs to improve training offerings.
CCH KnowledgeConnect can be accessed securely over the Internet, so remote employees and branch offices can benefit from the knowledge you collect.
Find out more about the CCH KnowledgeConnect, and how it could improve life for your team. Call us now on 1300 342 501 or complete the Contact Us form and have a CCH ProSystem representative call you.