CCH ProSystem Professional Services manages the complete life cycle of any project, ensuring total security, compliance and quality is enforced at each stage of service delivery. Our service delivery includes:
- Consulting and project planning
- Project management and implementation services
- Ongoing product training
- Helpdesk services
As part of the process, if required we will provide a detailed capabilities statement, needs analysis and solution blueprint, which allow professionals to focus on their core business, meet the required deadlines and achieve completion.
Consulting Services
CCH ProSystem consultants identify needs and match those needs with appropriate products and services.
CCH ProSystem consulting services include comprehensive needs analysis including workflow analysis, recommendations in relation to information management, best practices and software data modelling.
CCH ProSystem has a range of consulting services to provide organisations with the right business solution, aligning to business strategy and outcomes.
Product Training / Education
CCH ProSystem believes that training is the key to making the most of your software investment. As such CCH ProSystem provides a range of quality educational courses that are practical, quick and easy to undertake. Courses are provided at your office location.
Our training incorporate learning methods that are interactive to allow students to develop relevant, job related skills and to make the most out of your software investment.
Our courses surround the usage and implementation of all CCH ProSystem software solutions.
Helpdesk Services
CCH ProSystem provides technical and user support via our helpdesk. CCH ProSystem helpdesk boasts a highly skilled team of product specialists offering up to level 3 customised support for all CCH ProSystem software solutions.
CCH ProSystem helpdesk is available from 8.00am - 6.00pm weekdays AEDST. Telephone (for the cost of a local call) on 1300 654 913 (then select option 2). Alternately, request assistance via email at pfxsupport@cch.com.au or submit a request via this website (Help Desk menu item).
On-Site
Our technical support staff can be made available onsite throughout Australia (not included in the standard maintenance agreement). CCH ProSystems IT specialists provide; environmental analysis, installation assistance, programming and systems integration.
Find out more about the CCH ProSystem software solutions, and how they could improve life for your team. Call us now on 1300 342 501 or complete the Contact Us form and have a CCH ProSystem representative call you.